How many people rated Expandi.io, and where
On Trustpilot, 236 reviews average 4.4/5: 75% give five stars and 18% give one. Expandi has claimed its profile there and replied to 12% of its negative reviews. Capterra lists 31 reviews at 4.4/5, with 4.4 for features, 4.3 for customer service, 4.2 for value for money and 4.1 for ease of use; ease of use is the lowest sub-score. G2 blocks automated access and the review counts quoted for Expandi there do not match, so this page gives no G2 score.
Where reviewers give Expandi credit
- Support and onboarding, often with a named specialist
- Automation that runs on its own
- Personalisation: placeholders and custom images
- Lead sources and search filters
- Team and agency management
Where reviewers mark it down
- Billing and cancellation
- Restricted or banned LinkedIn accounts
- Bugs, slowness and disconnections
- An interface that takes time to learn
- The price once the team grows
Seat billing explained through Expandi's 1-star reviews: cancelling, renewals, the trial
Of the 20 most recent one-star reviews on Trustpilot, about a third are about billing: a charge after cancelling, a yearly plan renewed, fees after the free trial. We cannot check anyone's account, so here, for each complaint, is the rule Expandi publishes in its help centre or its terms.
Charged after cancelling: a seat is billed until it is removed
Expandi bills per seat, and one seat connects one LinkedIn account. According to its help centre, disconnecting a LinkedIn account does not stop the charge: the seat stays billed until it is removed from the subscription, and it can only be removed once no LinkedIn account is attached to it. Cancelling follows the same order: detach the LinkedIn accounts from their seats, then click "Cancel subscription" under Subscriptions & Payments.
Seats added or removed along the way are prorated on the next invoice, as a credit that stays within the same subscription. Two points are not written anywhere we looked: whether a cancellation takes effect at once or at the end of the period, and what happens to a yearly plan stopped part-way. According to the help centre, a cancelled subscription cannot be reactivated and coming back means starting a new one, although the terms mention resuming it under the same conditions.
A yearly plan renewed: same term, and no reminder when a discount ends
Expandi's terms say the amount is charged as soon as you subscribe, then the subscription renews automatically for the same term, on the same date each period, a date you cannot change. A yearly seat costs $79 a month paid upfront, $948 for the year, against $99 billed monthly. Prices can change with prior notice, but no reminder is sent when a discount expires, and unless the law requires otherwise, the fees are non-refundable.
Fees after the trial: one free trial per user account
The 7-day trial opens every feature without a card, and Expandi says nothing is charged before it ends. Its terms reserve it for the first subscription of a user account: a second subscription is billed as soon as it is activated. A workspace can hold several subscriptions, each with its own billing cycle, and a discount code or voucher can only be entered when a subscription is created.
Teammates and clients are invited for free, so the number of seats, one per LinkedIn account, is what sets the bill. Prices exclude tax: VAT follows the billing country, and the help centre's sample invoice adds 21% (Netherlands). The full price list and the steps to stop a subscription: Expandi pricing.
Support and onboarding: what the positive Expandi reviews single out
Many five-star reviews mention the help received while setting up, often from a specialist the reviewer names. The automation, the personalisation and the team features also come up.
Onboarding: what Expandi promises in writing
Capterra reviewers rate customer service 4.3/5. Expandi's lead-generation page says a dedicated Customer Success Manager and an Onboarding Specialist reach out during the 7-day trial; its pricing page, though, lists a dedicated Customer Success Manager only in Agency, on quote from 10 seats. Quotes for extra accounts go through the live chat.
Automation, personalisation and lead sources
Campaigns run in Expandi's cloud, with nothing to install, and the builder chains invitations, messages, InMail, event invitations, post likes and email steps behind conditions such as "connected" or "email opened".
Messages take dynamic placeholders; custom images and GIFs come through Hyperise and videos through Sendspark, both billed separately by those companies. The AI that writes messages and replies works in English only. Leads come from 9 sources: LinkedIn search, Sales Navigator, Recruiter, posts, groups, events, a page's followers, "People you may know" and CSV import.
Teams and agencies
Teammates and clients join a workspace for free, and the Global Inbox gathers the conversations of every LinkedIn account in the workspace. Agency adds roles and permissions (100+ settings) and white label, with your domain, your logo and your own Stripe account to bill your clients, on quote from 10 seats. What the tool covers, action by action: the Expandi LinkedIn automation tool.
Restricted LinkedIn accounts: what reviewers report and what Expandi's limits are
Several of the same 20 one-star reviews describe a LinkedIn account restricted or banned while it was connected to Expandi. A review cannot show what triggered a restriction, and LinkedIn alone decides which accounts it restricts, so this page makes no prediction either way. What can be checked is what Expandi asks of its users and what its terms say.
Expandi's terms rule out any liability if LinkedIn restricts or bans an account used with the tool, and only personal LinkedIn accounts can be connected.
If an account has to come off Expandi, its seat does not stop on its own: like any disconnected seat, it is billed until it is removed from the subscription. It can also be moved to another LinkedIn account in the same workspace, once a month from LinkedIn settings or as often as needed from Subscriptions & Payments.
The pace Expandi publishes is in the table below. The same limits next to two other tools: Waalaxy vs Expandi and Dripify vs Expandi.
The pace and caps Expandi publishes
- Connection requests
- About 100 a week per LinkedIn account, which the help centre presents as LinkedIn's own weekly cap
- Warm-up of an account
- 5 actions a day, then +3 every 2 days up to 21 (about 14 days), starting with the first active campaign
- Brand-new LinkedIn account
- 20 to 30 invitations sent by hand and 3 to 5 days of normal activity before automating
- First step of a builder campaign
- 20 to 30 new leads a day
- Daily limits
- None published: a random range per action, or the locked "Safe Preset" setting
- Campaigns
- 15 active at once, 500 created per account, 5,000 leads each
- Connection
- A dedicated IP per LinkedIn account, in the country you choose
Questions the Expandi reviews leave open
The phrase comes from the conditions of Expandi's affiliate programme, which leave out customers "refunded within our 7-day money-back guarantee" when counting commissions. Expandi's terms and conditions say otherwise: unless the law requires it, subscription fees are non-refundable. We go by the terms. To try Expandi without paying, there is the 7-day trial, which needs no card.
No. Its terms decline any liability if LinkedIn restricts or bans an account used with Expandi, and the fees stay non-refundable. The seat itself can be moved to another LinkedIn account in the same workspace, or removed from the subscription so that it stops being billed.
Not all of them. Some older Capterra reviews call the CRM integrations limited; Expandi now syncs natively with HubSpot, Salesforce and Pipedrive, so check a review's date before counting that point. The listing is behind too: Capterra still shows $99 per user per month, while Expandi bills per seat, one seat per LinkedIn account, and invites teammates for free.
Emelia is an Expandi competitor. We have tried to stay fair: every figure about Expandi comes from its own website or public review sites.
