My LinkedIn account keeps disconnecting
A reconnection now and then is normal. Every week is not: there is a cause, and it is almost always on the list below.
How to tell the account is disconnected
In Accounts, the account's row switches to the Disconnected status, with a Reconnect button just below. The same reminder shows up in the Action Required block of the dashboard (“Reconnect LinkedIn account…”), and an alert email goes out about ten minutes after the cut, with the subject line “Outch! It seems your LinkedIn account have been disconnected”.
12- 1The Disconnected status.
- 2The Reconnect button.
As soon as the disconnection is confirmed, the campaigns using that account are paused. If the account is reconnected within fifteen minutes, they start again on their own. After that, restart them by hand once the account is back.
Reconnecting the account
Click Reconnect. The connection window opens, with the same three methods as the first time. Emelia updates the same account instead of creating a second one: your campaigns find it again without any change.
For your own account, reconnect With email and password if you can: it is the connection that holds best. For a client's account, choose With email invitation: they get an email, valid for 48 hours, asking them to reconnect their account.
With the extension, Emelia takes whichever LinkedIn session is open in your browser. If you are signed in to a different LinkedIn account at that moment, that one will replace the old one in your campaigns. Check the name shown before clicking Connect.
The normal rhythm, and when to worry
A connected account usually lasts three to six weeks before asking to be reconnected. That is how LinkedIn works, not a fault: sessions expire, as they do everywhere. At that frequency there is nothing to investigate, you reconnect and off you go.
If you are reconnecting every week, or several times a week, that is no longer the normal rhythm. Here are the causes we come across in support, from the most common to the rarest.
1. You signed out of LinkedIn in the browser
The most ordinary cause, and it only concerns accounts plugged in with the extension. Clicking “Sign out” in LinkedIn closes the session the connection rests on. We also regularly see disconnections right after a big clean-up of the browser's cookies.
If you manage several accounts from the same Chrome and sign out between each one, that is mechanically what happens. One Chrome profile per account, or connecting with email and password, and the problem goes away.
2. The account was plugged in with the extension
Even with no mistake on your part, a session picked up by the extension lasts less than a credentials connection: the browser cookie can drop or expire. If your disconnections are frequent and the account was plugged in with the extension, reconnect it With email and password. It is the first piece of advice we give in support, and often the only one needed.
3. Several devices, several countries, or a VPN
LinkedIn keeps an eye on how consistent sign-ins are. An account open on several computers, used from several countries, or behind a VPN that changes IP address and country, looks like a suspicious session: LinkedIn then cuts sessions as a precaution, Emelia's included.
Keep things simple: your usual devices, no VPN, from your own country.
4. The password changed, or LinkedIn closed your sessions
Changing your LinkedIn password, or using LinkedIn's option to sign out of all your sessions, also cuts Emelia's. Just reconnect the account with the new password.
Two-step verification, on the other hand, does not cause disconnections. We even recommend turning it on: it is one of support's standing pieces of advice for repeated disconnections. Its only consequence is that LinkedIn will ask for a code or a notification at each reconnection: keep your phone within reach, and for a client's account, warn them before sending the invitation.
5. You are going past sustainable volumes
Disconnections close together are often the first sign that you are pushing too far: LinkedIn does not always block in one go, it starts by cutting sessions. Go back to the volumes to respect, add up the cadence of every campaign using the account, and come down for a week before ramping up again gradually.
Same thing if another automation tool runs on the same account: both add up their actions without knowing it. One tool per account.
If LinkedIn shows a warning or restricts the account, stop everything, let it rest for a few days, turn on two-step verification, then start again well below the limits, around 10 to 12 connection requests a day.
6. Your Emelia subscription has lapsed
When a payment fails or the subscription is not renewed, campaigns are paused, and after 48 hours the LinkedIn connections are cut. Once the subscription is back in order, the accounts need to be reconnected.
What does not disconnect you
No need to avoid them:
- Closing the LinkedIn tab, or the browser.
- Shutting down your computer: campaigns run on our servers.
- Uninstalling the extension after plugging in the account: the session is kept on our side. You will only need it to reconnect with that method.
- Getting a LinkedIn email about a “new sign-in” right after connecting the account: that is normal.
The account shows “Connected”, but nothing goes out
Rarer, but misleading: the session is no longer valid on LinkedIn's side, yet the cut has not been confirmed. The account still shows Connected, actions fail and are retried in a loop, and nothing goes out, with no visible error message.
If a campaign has not moved for several hours while the account shows as connected, write to support: we check the session in our logs. Once the account is reconnected, the pending actions start again on their own; if nothing moves within the hour, pause the campaign, then restart it.
None of these causes
Contact support, with the name of the LinkedIn account and the dates of the latest disconnections. Repeated disconnections with no VPN, no volumes exceeded and no manual sign-out are not normal, and it is better to look closely than to put up with them.
Frequently asked questions
The questions we get asked on this topic, answered briefly.
How often is it normal to reconnect a LinkedIn account?
Every three to six weeks or so: that is the normal lifespan of a LinkedIn session. More often than that, there is a cause: a manual sign-out, a connection made with the extension, a VPN or several devices, volumes that are too high.
Do my campaigns restart on their own after reconnecting?
Only if the account is reconnected within fifteen minutes of the cut. After that, they stay paused: restart them by hand once the account is back.
Should I delete the account and connect it again?
No. Use the Reconnect button on the account's row: Emelia updates the same account, and your campaigns keep it. Deleting it gains nothing and makes things harder for the campaigns that use it.
I did not get the disconnection email
It goes out about ten minutes after a confirmed cut, at most once an hour per account, and it is not sent if the account was reconnected in the meantime. The status in Accounts and the Action Required block on the dashboard remain the most reliable signs.
Does two-step verification cause disconnections?
No, and we even recommend turning it on. It only adds a step at each reconnection: LinkedIn asks for a code or a notification to approve.