Our verdict in short
- Overall rating
- 4.6/5 on G2, 4.6/5 on Capterra, 4.7/5 on Trustpilot.
- Users love
- How easy it is to start, advanced personalisation and the multichannel sequence builder.
- Users criticise
- The price once the team grows, credits that run out, paid add-ons and uneven support.
- Worth it if
- You want every channel (email, LinkedIn, calls, WhatsApp) and a lead database in one tool.
- Not worth it if
- You mainly do email + LinkedIn: you will pay €109 per user for channels you don't use.
lemlist reviews and ratings on G2, Capterra and Trustpilot
lemlist is one of the best-rated tools in its category. Ratings are high and stable, but they hide a clear split between happy users and frustrated ones.
Most praised
- Easy to get started
- Personalised images and landing pages
- Clear multichannel sequences
- Friendly, reactive support
- lemwarm included
Most criticised
- Price per user with LinkedIn
- Credits consumed quickly
- Add-ons billed on top
- Bugs after updates
- Support outside office hours
Capterra detailed scores
- Ease of use
- 4.5/5
- Customer service
- 4.6/5
- Features
- 4.4/5
- Value for money
- 4.6/5
What users like about lemlist
Easy to get started
Reviewers often highlight how quickly they launched their first campaign. The interface is clear and templates help you start without a blank page.
Personalisation
lemlist made its name with personalised images and landing pages (the prospect's name or logo inside an image). It is still one of its most cited strengths.
Multichannel sequences
Mixing email, LinkedIn and calls in the same sequence, with conditions, is often described as simple and visual.
Support
Support is regularly praised for being fast and friendly, with agents often named in reviews.
What users complain about
The price as the team grows
LinkedIn is only available on the Multichannel plan, at €109 per user per month. For a team, the bill grows quickly: this is the most frequent complaint.
Credits and add-ons
Credits (to find emails and phone numbers) run out quickly, and several add-ons are billed on top: extra senders, WhatsApp, phone numbers. Some users only discover them after signing up.
Bugs and interface changes
Some reviews mention bugs after updates and features that changed or disappeared without much warning.
Uneven support
Alongside the praise, some users report slower answers outside European office hours and a first line that is not always technical.
Billing and cancellation
lemlist does not refund unused fees, even pro rata. A few Trustpilot reviews also report charges after cancellation: check your settings carefully when you cancel.
Our verdict: is lemlist worth it?
Yes, if you use everything it offers. lemlist is a mature, well-designed platform. If your team really uses calls, SMS, WhatsApp and the built-in database alongside email and LinkedIn, it is a solid choice.
No, if you mainly prospect by email and LinkedIn. In that case you pay a per-user price for channels you don't use. A tool focused on these two channels will cost several times less: for example €97/month with Emelia for 3 LinkedIn accounts, versus €327/month with lemlist.
If lemlist is not right for you
- 1
Emelia
Best for: Email + LinkedIn on a budgetUnlimited sending and a price per account, not per user.
from €37/monthSee Emelia pricing - 2
Instantly
Best for: Very high email volumesBuilt for agencies sending from many mailboxes.
- 3
Waalaxy
Best for: Getting started on LinkedInSimple LinkedIn automation for small teams.
lemlist review FAQ
Yes, it is one of the best-rated tools in its category (4.6/5 on G2). Its main weaknesses are the price per user with LinkedIn, credits and add-ons.
Yes. lemlist is made by lempire, a company based in Paris, and has been on the market since 2018. It claims SOC 2 certification and GDPR compliance.
Any LinkedIn automation carries a risk of restriction. lemlist recommends staying around 20 invitations per day. The same precautions apply to every tool.
If you use calls, SMS, WhatsApp and the built-in database, yes. If you mainly do email and LinkedIn, tools billed per account rather than per user are much cheaper.
4.6/5 from more than 1,400 reviews at the time of writing. It is also rated 4.6/5 on Capterra and 4.7/5 on Trustpilot.
Emelia is a lemlist competitor. We have tried to stay fair: every figure about lemlist comes from its own website or public review sites.
